Refund policy
Returns
We offer a 30-day return period, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, items must be in the same condition as received — unworn or unused, with tags attached, and in the original packaging. Proof of purchase is required.
To start a return, please contact us at info@shopsavvycommunity.com. Approved returns must be sent to the return address provided after your request is reviewed. Items returned without prior approval will not be accepted.
If your return is approved, we will provide instructions on how and where to send your item. A return shipping label may be provided where applicable.
For any questions regarding returns, contact us at info@shopsavvycommunity.com.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and provide an appropriate resolution.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalised products
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Personal care or beauty products
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Hazardous materials, flammable liquids, or gases
We do not accept returns on sale items or gift cards, unless required under Australian Consumer Law.
If you are unsure whether your item is eligible for return, please contact us before submitting a request.
Exchanges
The fastest way to receive the item you want is to return the original item. Once your return is approved, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, refunds will be issued to your original payment method within 10 business days. Refunds include any applicable GST paid at the time of purchase.
Please note that processing times may vary depending on your bank or payment provider. If more than 15 business days have passed since your refund was approved, please contact us at info@shopsavvycommunity.com.
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Australian Consumer Law (ACL)
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a repair, replacement, or refund if a product or service:
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Is faulty or unsafe
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Is not as described
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Is not fit for its intended purpose
When you are entitled to a remedy
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Major failure:
If a product has a major fault (for example, it is unsafe, does not work, or is significantly different from its description), you may choose a refund or replacement. -
Minor failure:
For minor issues, we may offer a free repair, replacement, or refund. In this case, the business may choose the remedy. -
Faulty goods (including sale items):
Your consumer rights apply even to sale items if they are faulty or have hidden defects. -
Proof of purchase:
Proof of purchase is required (such as a receipt or bank statement). Original packaging is not mandatory.
This policy does not limit or replace your rights under Australian Consumer Law.
For more information, visit the ACCC website:
https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees
European Union 14-Day Cooling-Off Period (If Applicable)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason.
Returned items must be unused, with tags attached, in original packaging, and accompanied by proof of purchase.
Contact Us
For questions about returns, refunds, or your consumer rights, contact us at:
Shop Savvy Community
📧 info@shopsavvycommunity.com
